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Where CX, AI, and IT collide
The world of AI moves fast. Each week, The Last Mile delivers concise, no-nonsense insights on AI developments and their real-world applications. Our focus? How AI systems are evolving beyond basic interactions and what that means for businesses deploying them.
- The Leading Edge: A clear-eyed look at the very latest advances in AI research, development, and productization
- The Trailing Edge: A deep exploration focus on the mechanics, limitations, and AI solutions that are modernizing legacy systems.
- Off the Ledge: Understand the public (and private) missteps, failures, and pitfalls of AI implementations so you can avoid them.
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