Solutions › Managed Services
Flexible Support,
Rock-Solid Results.
On-premise. In the cloud. Or a hybrid, mixing both. Whatever’s best to meet your needs and keep your contact center investments running effectively and efficiently, we’re flexible. Our Managed Services program gives you access to a full range of expert resources and advice on evolving technologies, opportunities to increase platform performance, and creating engaging customer experiences.
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Why Managed Services?
There are plenty of benefits our Managed Services program offers your contact center. But to make it easy, we’ve narrowed it down to four:
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Simplify complex system management.
Provide expert management with a dedicated Technical Account Manager (TAM).
Deliver continuous operation improvement.
Allow Waterfield to fully manage complicated multi-vendor infrastructure so your in-house staff can focus on revenue-generating projects or other key business initiatives.
Offer flexible choices for management and delivery.
We will manage your solution in a private cloud, on- or off-premise, your choice. Whichever you choose, you’ll reap cost, reliability, and scalability advantages.
Let’s Get Specific.
Signature Support Services
- 24/7 Support Desk
- Triage Support for Applications
- Managed Services Hours
- Preventative Maintenance
- Proactive Monitoring
- Optimization Support
- Assigned Technical Account Manager (TAM)
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