Careers

We’re Hiring.

And innovating. And working hard. And making a difference. And having fun. And growing. And … well, you get the picture. The truth is, most people love working at Waterfield Tech. We’re not going to say we’re for everybody, but for those who aren’t afraid to jump in with both feet and seize opportunity and responsibility, we’re a pretty sweet place to land.

Waterfield Tech Careers

The Perks (Besides the People).

Our people are awesome. But that’s probably obvious. What about other reasons to work here beyond a team of coworkers you’re sure to love?

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Health, Dental, Vision, etc.

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STD, LTD, AD&D, and Life

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401k Plan

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Professional Development

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Family Leave for New Parents

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FSA, HSA, and HRA

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Paid Time Off

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400+ of the Coolest Teammates

Career Seekers,
Not Job Seekers.

We know it’s our people who make things happen. Every person, at every level of the company, is integral to us keeping our clients happy. That’s why we’re always looking for people who can join the team and contribute. Take a look below to see what positions are open. And if you don’t see what you’re looking for, reach out anyway. We’re always on the lookout for talent!

Remote Company Work

Senior Developer – Conversational AI Delivery

US
We are looking for a senior developer to join our Conversational AI Design & Delivery team as a core technical contributor. You will work in collaboration with our technical lead to design, develop, test, and deliver conversational AI solutions for customers. This is not a support role. We need someone who can operate as a technical pillar on the team: autonomous, reliable, and strong enough to carry delivery workstreams independently while collaborating closely with technical leadership.

Client Partner

US
The Client Partner (CP) owns the commercial performance and strategic relationship for a portfolio of WFX customers. CPs are accountable for renewal execution and expansion growth by leading outcome-based customer conversations and orchestrating internal resources (CSM, Advisory/Pre-Sales, Delivery Owner, Deal Desk). The CP is the quarterback of the account team and ensures the right specialists engage at the right time with a single, consistent customer narrative.

Vice President of Sales

US
The VP of Sales will be responsible for developing and executing strategic sales plans, driving revenue growth, and building and managing a high-performing sales team. This role requires a dynamic leader with a proven track record in sales strategy, team management, and achieving ambitious targets.

Senior Tech Support Engineer

India
As a Senior Technical Support Engineer, you will play a critical role in providing advanced technical assistance to our customers and internal teams, ensuring the seamless operation and resolution of complex technical issues. The ideal candidate should possess exceptional troubleshooting abilities, a deep understanding of our products and services, and a passion for delivering exceptional customer experiences.

Service Desk Supervisor

India
The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations.

Service Desk Supervisor

US
The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations.

Field Engineer – Avaya (Connecticut)

The Avaya Field Engineer plays a critical role in ensuring the successful execution of Managed Services support contracts and technical projects for implementation and upgrades, primarily involving on-site installations, maintenance, troubleshooting, and customer support of Avaya telephony and Contact Center solutions. This position requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to deliver high-quality services and maintain client satisfaction.

Concepteur ou Conceptrice de Conversations

US
Waterfield Tech est à la recherche d’un concepteur ou d’une conceptrice de conversations pour soutenir ses mandats auprès de la clientèle, en mettant l’accent sur les applications de réponse vocale interactive (RVI) et les applications vocales fondées sur la compréhension du langage naturel (CLN). Le poste consiste à concevoir et à optimiser des conversations basées sur la CLN, à travailler directement avec les clients et à collaborer avec des équipes multidisciplinaires.

Conversational Designer

US
Waterfield Tech is seeking a Conversational Designer to support client engagements, with a focus on NLU-driven IVR and voice applications. The role involves designing and optimizing NLU-based conversations, working directly with clients, and collaborating with cross-functional teams.

Client Success Manager

US
The Client Success Manager (CSM) plays a central role in ensuring that Waterfield’s clients achieve meaningful, measurable outcomes from their investment in our solutions. This role is responsible for driving customer adoption, value realization, and long-term account growth.

Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.