Careers

We’re Hiring.

And innovating. And working hard. And making a difference. And having fun. And growing. And … well, you get the picture. The truth is, most people love working at Waterfield Tech. We’re not going to say we’re for everybody, but for those who aren’t afraid to jump in with both feet and seize opportunity and responsibility, we’re a pretty sweet place to land.

Waterfield Tech Careers

The Perks (Besides the People).

Our people are awesome. But that’s probably obvious. What about other reasons to work here beyond a team of coworkers you’re sure to love?

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Health, Dental, Vision, etc.

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STD, LTD, AD&D, and Life

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401k Plan

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Professional Development

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Family Leave for New Parents

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FSA, HSA, and HRA

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Paid Time Off

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400+ of the Coolest Teammates

Career Seekers,
Not Job Seekers.

We know it’s our people who make things happen. Every person, at every level of the company, is integral to us keeping our clients happy. That’s why we’re always looking for people who can join the team and contribute. Take a look below to see what positions are open. And if you don’t see what you’re looking for, reach out anyway. We’re always on the lookout for talent!

Remote Company Work

Delivery Owner (Delivery Manager)

US
Waterfield Tech is seeking an experienced Delivery Owner to own delivery outcomes across a portfolio of customer experience and contact center modernization engagements spanning cloud platforms, multi-vendor integrations, and AI-driven capabilities. You are accountable for delivery success, including time, scope, quality, and margin, and you hold the line on scope so that what was sold is what gets delivered. The role spans the full account lifecycle, from first pursuit through delivery to renewal. You close the value loop, tying each engagement's outcomes to the customer's initiatives and expected ROI, driving adoption at go-live, and confirming value realized in real dollars or tangible results. You work alongside sales, pre-sales, and customer success counterparts and with the pricing and proposal function that issues statements of work.

Avaya Solution Consultant & Strategic Client Advisor

US
The Avaya Solution Consultant & Strategic Client Advisor is a customer-facing position combining Avaya presales solution design with strategic client advisory responsibilities. This role supports the sales process by translating customer requirements into accurate Avaya solution designs, configurations, licensing requirements, and Bills of Materials (BOMs). The consultant will utilize Avaya design, configuration, and licensing tools to develop and validate solutions supporting new deployments, upgrades, expansions, migrations, and modernization initiatives.

Senior Telephony Solutions Architect – Cisco

US
As a Senior Telephony Solutions Architect, you will play a pivotal role in designing, implementing, supporting, and optimizing Cisco Unified Communications and Contact Center solutions that meet the communication needs of our organization and clients. You will collaborate with cross-functional teams, provide technical leadership, and leverage your expertise to architect robust and scalable telephony systems.

Senior Developer – Conversational AI Delivery

US
We are looking for a senior developer to join our Conversational AI Design & Delivery team as a core technical contributor. You will work in collaboration with our technical lead to design, develop, test, and deliver conversational AI solutions for customers. This is not a support role. We need someone who can operate as a technical pillar on the team: autonomous, reliable, and strong enough to carry delivery workstreams independently while collaborating closely with technical leadership.

Client Partner

US
The Client Partner (CP) owns the commercial performance and strategic relationship for a portfolio of WFX customers. CPs are accountable for renewal execution and expansion growth by leading outcome-based customer conversations and orchestrating internal resources (CSM, Advisory/Pre-Sales, Delivery Owner, Deal Desk). The CP is the quarterback of the account team and ensures the right specialists engage at the right time with a single, consistent customer narrative.

Senior Tech Support Engineer

India
As a Senior Technical Support Engineer, you will play a critical role in providing advanced technical assistance to our customers and internal teams, ensuring the seamless operation and resolution of complex technical issues. The ideal candidate should possess exceptional troubleshooting abilities, a deep understanding of our products and services, and a passion for delivering exceptional customer experiences.

Service Desk Supervisor

US
The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations.

Concepteur ou Conceptrice de Conversations

US
Waterfield Tech est à la recherche d’un concepteur ou d’une conceptrice de conversations pour soutenir ses mandats auprès de la clientèle, en mettant l’accent sur les applications de réponse vocale interactive (RVI) et les applications vocales fondées sur la compréhension du langage naturel (CLN). Le poste consiste à concevoir et à optimiser des conversations basées sur la CLN, à travailler directement avec les clients et à collaborer avec des équipes multidisciplinaires.

Conversational Designer

US
Waterfield Tech is seeking a Conversational Designer to support client engagements, with a focus on NLU-driven IVR and voice applications. The role involves designing and optimizing NLU-based conversations, working directly with clients, and collaborating with cross-functional teams.

Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.