About
Who We Are.
We’re thinkers, doers, and helpers. We’re experts, innovators, and partners. But most of all, we’re anything and everything contact center and customer engagement. It’s not just a part of what we do — not simply an add-on line of business — it’s in our DNA.
Our passion lies in transforming the customer engagement experience for clients, adding value by increasing efficiency and effectiveness across all communication channels. Our goal is simple: to engage and inspire our clients’ customers and workforce. It’s why we come to work each and every day.
Who We Partner With.
You’ll no doubt recognize the logos below. That’s because we work closely with only the best technology and solutions providers in the industry. We have long-standing relationships with these proven partners and a unique insight into which will be the right fit for you. There is no one-size-fits-all solution as far as we’re concerned. But with these tools at our disposal, we can build the ideal customer engagement solution to meet your specific business goals. And then provide expert support every step of the way.
Our Culture.
Our History (and Our Future).
From our first software solution in 1984 to the thousands of successful deployments and global reach we have today, our company has seen many transformations. Our contact center roots run deep, and we leverage those decades of experience for every customer. But it’s our future — fueled most recently by exponential growth through mergers and other businesses in the marketplace — that’s catching people’s attention.
We’re backed by the strength and resources of The Waterfield Group, whose investment banking, asset management, principal investments, and financial technology companies handle multi-billion-dollar transactions for often millions of customers. We partner with the industry’s leading technology providers to stay ahead of the curve. And we invest in the best minds in the business for expert strategic leadership, innovation, and solutions engineering. Yes, we’ve been here for a long, long time. And you can bet they’ll still be saying that about us long into the future.
