Who We Are.

We’re thinkers, doers, and helpers. We’re experts, innovators, and partners. But most of all, we’re anything and everything contact center and customer engagement. It’s not just a part of what we do … not simply an add-on line of business … it’s in our DNA.

Our passion is transforming the customer engagement experience for clients, adding value by increasing efficiency and effectiveness across all channels of communication. Our goal is simple: to engage and inspire our client’s customers and workforce. It’s why we come to work each and every day.

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Where We Are.

Our delivery capabilities have no borders—our customers span the globe. As for the Waterfield team, we have a strong employee presence coast-to-coast in the United States and around the globe including the UK, the Philippines, and India.

Who We Partner With.

You’ll no doubt recognize the logos below. That’s because we work closely with only the best technology and solutions providers in the industry. We have long-standing relationships with these proven partners and a unique insight into which will be the right fit for you. There is no one-size-fits-all solution as far as we’re concerned. But with these tools at our disposal, we can build the ideal customer engagement solution to meet your specific business goals. And then provide expert support every step of the way.

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Our Culture.

We’re a team. And a family. We’re eggheads and we’re extroverts. Engineers and creative souls. So it’s an interesting mix no matter what Waterfield office you’re in. But the point is, we value our people—their diversity and their single-mindedness when it comes to customer satisfaction. We’re all on the same page … even though we get there from different perspectives. We thrive on our clients’ success. We encourage each other. We understand the value of hard work and the importance of a healthy balance. All in all … a pretty cool place to be.

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Our Culture

Our History (And Our Future).

Our History

From our first software solution in 1984 to the thousands of successful deployments and global reach we have today, our company has seen many transformations. Our contact center roots run deep, and we leverage those decades of experience for every customer today. But it’s our future, fueled most recently by exponential growth through mergers and other businesses in the marketplace, that’s catching people’s attention.

We’re backed by the strength and resources of The Waterfield Group, whose investment banking, asset management, principal investments and financial technology companies handle multi-billion-dollar transactions for oftentimes millions of customers. We partner with the industry’s leading technology providers to stay ahead of the curve. And we invest in the best minds in the business, for expert strategic leadership, innovation, and solutions engineering. Yes, we’ve been here for a long, long time. And you can bet they’ll still be saying that about us long into the future.

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