As a leading integration and support partner for the industry’s leading workforce management providers, Waterfield Tech is uniquely positioned to assist businesses in selecting the best-fit WFM platform, building an integration path, and deploying custom software optimizations to ensure you get the most out of your tech investment.
There are many workforce management platforms on the market, each with its own strengths and limitations. The concept of being the "best" is subjective and can vary depending on your specific requirements and preferences. It's recommended to evaluate different WFM options based on factors such as features and functionality, customization capabilities, integration capabilities, user experience, and customer reviews.
| Feature | Alvaria | Calabrio | Verint | Genesys |
| Implementation Types | ||||
| Cloud |  | | | |
| Hosted (WTI) | | Coming Soon | ||
| Premise | | | ||
| Basic Features | ||||
| Forecasting | ||||
| Single Skill | | | | |
| Outbound | *Additional Cost May Apply | *Additional Cost May Apply | ||
| Omni Channel includes Outbound, SMS, Chat, Email, etc | | | | |
| Multi-Site (or Allocation) | | | | Done in Business Unit Level |
| Back Office | | | *Additional Cost May Apply | |
| Strategic Planner (or Capacity Planner) | Standard Budget Forecast | Standard Budget Forecast | *Additional Cost May Apply | |
| What-If Scenarios | | | | |
| # of Forecast Types | 5 | 5 | 5 | 3 |
| Forecast Types | Workload, Staffing, Budget, Volume, Staff Analysis | Workload, Staffing, Budget, Volume, Staff Analysis | Workload, Staffing, Budget, Volume, Staff Analysis | Staffing, Volume, Workload |
| Scheduling | ||||
| Template Based | | | | |
| Preference Based | | | | |
| Roster Based | | |
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| Automatic Assignment | | | | |
| Hybrid (Template, Preference) | | | ||
| What-If Scenarios | | | | |
| Shift Bidding | | | | |
| Flexible Shift Bidding (or Dynamic Bidding) | | |||
| Sequential Shift Bidding | | |||
| Intraday Work Assignment (or Schedule Stripping) | | | ||
| IntraDay Management | ||||
| Shrinkage Analysis | | | | |
| Real-Time Monitoring (or Real-Time Adherence) | | | | |
| Schedule Adherence | | | | |
| Schedule Trades | | | | |
| Integration to Outlook (or Segment Export) | | |
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| Time Off Requests (or Request Management) | | | | |
| Request Bids | | | ||
| Email Notification | | | | |
| Web Notifications (or DeskTop Pop-Up, Toast Messages) | | | | |
| Reporting | ||||
| Historical Reporting | | | | |
| Import, Export | | | | |
| Automatic Report Delivery (or Autorun) | | | | |
| Ad-Hoc Reporting | | | | |
| Additional WFM Modules (Additional Charges may apply) | ||||
| BPO Schedule Management (or Encompass) | | | ||
| Seat Assignment (or Reserve) | | | | |
| Mobile | | | | Included in WEM |