Friendly. Approachable. That’s what customers want. So give them a natural, conversational experience across all channels with Blueworx Cloud—the world’s first application platform to offer mixed-mode features, where you can run AI applications from IBM Watson, Amazon Lex, or Google Dialogflow alongside VoiceXML applications. Now you can get the power of artificial intelligence without having to replace your contact center infrastructure. You’re welcome.
Blueworx Cloud comes packaged with everything you need to do some pretty amazing things:
Understand your customer’s needs and intent by leveraging the flexibility of natural language and the power of conversational AI.
Elevate your customer experience with proactive communications. Deliver the information they need, when they need it most, over voice or digital channels. Enable real-time alerts, actionable reminders, emergency notifications, targeted promotions and more.
Protect your customer information and reduce the risk of exposure to PCI compliance issues. Remove sensitive cardholder data from your network and applications to guard against fraud and reduce the cost of agent-assisted payment processing.
Reduce the complexity of deploying self-service experiences. Enable your team to manage the entire application lifecycle through a single workspace and drive engagement across IVR, SMS, chat, mobile, web and social.
DID and toll-free number options. Full VoiceXML and CCXML browsers. A business-friendly configuration interface. Best-in-class ASR / TTS / NLU technology. Unmatched reliability and scalability. Ongoing maintenance and 24/7 support. There are plenty of reasons Blueworx Cloud sets the standard. Here are a few more:
As fair as fair can get. With Blueworx Cloud, you pay for what you use and never for anything you didn’t. Get more specifics here.
Blueworx Cloud lets you provide a consistent experience for customers, over their preferred channel, with seamless interactions across voice, chat, SMS, mobile, web and social.
Pair cutting-edge conversational AI technology with Blueworx Cloud and your existing contact center technology to better engage with customers and reduce costly pain points of communication failure and frustration.
With Blueworx Cloud, you can take a proactive approach with customer-engagement analytics. Leverage advanced analysis and reporting features to quickly create deep, context-driven interactions that are both personal and meaningful.
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