Long project timelines. Fixed scope. Heavy upfront cost. It’s an old problem. Ascend is your new solution. Ascend combines your choice of CCaaS platform with a CX service layer in one flat-rate subscription service to lower your migration cost and deliver long-term value adoption. It’s a savvier, flexible, frictionless transition to the cloud for exceptional customer experiences with a faster time to value.
Ready to move your contact center to the cloud?
End-to-end management and optimization of CX requires support from dedicated experts, with the right skills, at the right time. It’s not only time-consuming- it’s costly. We’ve created a new approach to contact center transformation that will help you accelerate value, cut costs, and build a flexible roadmap that aligns with your business.
One bill. Predictable price. Consolidate your CCaaS and ongoing CX optimization into one flat-rate subscription.
$175k in average upfront cost savings.
From technology upgrades to integrations and deployment practices, our team will help you navigate a seamless transition.
60% reduction in migration deployment.
Give your customers an effortless experience that exceeds their expectations with fully integrated channel support for voice, callback, chat, email, SMS and social.
30% containment boost via automation.
Continuously optimize your customer experience with unlimited remote training, unlimited single-day projects, and unlimited moves, adds, and changes.
Over 19 unique skillsets to enhance your customer experience.
With our real-time monitoring and complete, around-the-clock support, you can keep your focus on what’s most important- your customers.
35% savings in issue resolution time and staffing costs.
Quarterly business reviews provide quantifiable proof points of value that our work is creating.
Don’t get stuck with outdated tech. There’s a new way to build and maintain your contact center.
Take your first step today.
The cloud offers a number of advantages for contact centers, including scalability, flexibility, and cost savings. Here are a few useful resources to help guide you on your journey to the cloud.
Planning to migrate your contact center to the cloud can feel a lot like renovating a home. Before you get started - you need to develop a plan.Read More
Our solutions help you align people, processes, and data in order for the company's goals of growth to succeed. Learn what Ascend can do for you.Read More
A mortgage servicing company modernizes its customer experience with Ascend.Read More
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