Waterfield Tech Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services

Today we announce that Voxgen, a UK-based leader in bot strategy and design, is now part of Waterfield Tech. The acquisition adds breadth and depth to our well-established practice- better enabling our team to address fast-growing opportunities in retail, healthcare, government, and other B2C sectors related to AI in the contact center.

“VoxGen will be an integral part of our conversational AI practice,” said Evan Jones, Chief Customer Officer at Waterfield Tech. “Companies, from mid-market to enterprise, are transforming how they do business, and their customers are at the center of this movement. VoxGen’s expertise in bot strategy and design will better enable our clients to connect with customers through a more comprehensive, personalized consumer experience.”

Our conversational AI practice will be led by Kerry Robinson, an Oxford physicist with a Masters in Artificial Intelligence and over 20 years of experience in conversational AI.  “I’m delighted to be teaming up with Waterfield Tech so we can help many more companies deliver an amazing customer experience and maximize the ROI from their investments in conversational AI. Whatever the platform.”

Read the full press release.

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Join Kerry for a new perspective on conversational AI and tactics for increasing the ROI of your bot workforce:  “Making Sense of Conversational AI” webinar on Wednesday, February 16th at 11am CT.

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