Out-of-the-Box Features
Get pre-built contact center platform features. Increase agent productivity. Improve your contact center customer experience.
- Platform & ACD
- Tasklist
- CRM integration
- Customer history
- Notes
- Real-time queue stats
- Queue drill down
- Omnichannel interactions
- Agent status
- Canned responses
- Customer lookup
- Knowledge base
- Disposition codes
- Agent management
- Real-time dashboards
- Time-based routing
Learn What Xcelerate + Twilio Flex Can Do For You
Xcelerate for Twilio Flex gives you the prebuilt features and integration you want. Skip the upfront development to get your contact center up and running fast.
Register for a Demo.
Like what you see? Wait ‘til you see the real deal.
Featured Insights
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