Solutions › Cloud Migration

Ascend to
the Cloud.

Long project timelines. Fixed scope. Heavy upfront cost. These are old problems. Ascend is your new solution. Ascend combines your choice of CCaaS platform with a CX service layer in one flat-rate subscription service to lower your migration cost and deliver long-term value adoption. It’s a savvy, flexible, frictionless transition to the cloud for exceptional customer experiences with a faster time to value.

Ready to move your contact center to the cloud?

Rethink Your Customer Experience with Ascend

End-to-end management and optimization of CX requires support from dedicated experts with the right skills at the right time. It’s not only time-consuming but also costly. We’ve created a new approach to contact center transformation that will help you accelerate value, cut costs, and build a flexible roadmap that aligns with your business.

Manage
Costs

One bill. Predictable price. Consolidate your CCaaS and ongoing CX optimization into one flat-rate subscription.

Result

$175k in average upfront cost savings.

Speed Deployment

From technology upgrades to integrations and deployment practices, our team will help you navigate a seamless transition.

Result

60% reduction in migration deployment.

Leverage Omnichannel

Give your customers an effortless experience that exceeds their expectations with fully integrated channel support for voice, callback, chat, email, SMS and social.

Result

30% containment boost via automation.

Embrace
Change

Continuously optimize your customer experience with unlimited remote training, unlimited single-day projects, and unlimited moves, adds, and changes.

Result

More than 19 unique skillsets to enhance your customer experience.

Safeguard Support

With our real-time monitoring and complete, around-the-clock support, you can keep your focus on what's most important: your customers.

Result

35% savings in issue resolution time and staffing costs.

Prove
Value

Quarterly business reviews provide quantifiable proof points of value our work is creating.

Result

Priceless.

Access to the Best

We provide comprehensive contact center services from scoping, design, and architecture to development, delivery, and support. These are the partners we work with to bring it all together for you.