Max out your contact center efficiency with better automation. How? With virtual agents powered by
conversational AI.
We’re more than a platform. Our team works with you to define a conversational AI strategy then combines the right tech, design, and AI training to help you meet or exceed your ROI goals- guaranteed.*
Reduce costs by as much as 60% per minute
Increase caller containment by 48%
Improve CSAT by 8%pts in as little as 3 months
Why a hosted virtual agent solution?
Getting conversational AI right is hard.
AI platform providers sell you on dragging and dropping your way to a great conversational AI experience.
But what’s missing is a proven approach for building, executing, and measuring a total solution that delivers a true return on investment. Our team guides you through the strategic planning phase and expedites implementation and AI training in a fully managed environment to achieve success.
*Top Contact Center Trends for 2023. A 2022 study based on a survey of CX leaders in the US, Canada, and the Uk.
Virtual Agent Benefits
Virtual Agent ROI
Whether it is securely authenticating customers or reducing agent transfers, our virtual agents pay for themselves.
Discover how we help businesses of every type, across every industry, connect with their customers.
National shoe retailer deploys complex conversational AI solution to boost serviceability for Black Friday and holiday season.
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Virtual agent solution handles high volume requests with a personalized experience and unbeatable security for a financial services company.
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A conversational AI-powered solution transforms an insurance company's customer experience (CX)- reducing hold times and agent transfers and boosting customer satisfaction.
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