Get Callers Where They Want To Go, Fast.
Thanks to consumer tech like Alexa, your customers expect to say what they want and get what they need quickly and easily without being transferred to the wrong place. routeGPT answers the call. routeGPT is a fully hosted, managed, and secure AI-driven call routing solution powered by generative AI.
Data-Driven Performance.
We train our AI model with real call recordings from your customers. Then, we combine conversational and generative AI tools to provide an elegant, human-like user experience while generating learnings for improved containment and automation. With routeGPT, you can:
- Deliver an excellent customer experience
- Avoid costly and frustrating misroutes
- Leverage existing self-service
- Get the data you need to drive your AI strategy
- Take a smarter CCaaS migration path
- Start your Applied AI journey
Proven in the Real World.
Here are examples of routeGPT results, deployed and tested in real customer interactions.
Customer 1
- Data-driven AI with NLU front-end
- Self-service engagement up 200%
- Customer satisfaction 4.8/5
- Call length down 15%
Customer 2
- Four tasks designed and tested
- 4.7/5 average customer satisfaction
- 9.7/10 progress towards goal
- 10/10 confidence in IVR design
Maximize Your AI ROI.
routeGPT scales with your business and can integrate with any CCaaS technology. There’s no set-up fee. And its single-bill, predictable pricing includes continuous added value such as:
- Dedicated engagement from AI experts to optimize and drive value
- Monthly updates to NLU model and dialog configuration
- Real-time monitoring with 24/7 support
- Ongoing advisory, adoption, monitoring, and management services
Let's Talk AI
Have questions? Let’s talk about how our Applied AI services can make sure you don’t get left behind or rush off in the wrong direction. Submit the form below and we’ll connect.
