Leverage Your Legacy IVR to automatically create your AI task flow.
Considering an AI chatbot to automate your chat channel? Is the effort bogged down with effort to define the key processes or difficulty accessing corporate data for service transactions? Our patented EntrAI™ AI chatbot platform uses existing and working IVR to enable generative AI experiences today…
How it Works
EntrAI™ is a patented combination VoiceXML and speech-recognition (GRXML) interpreter for text-based communications (e.g., Chat, SMS). It is designed for use with any platform that can deliver VoiceXML pages. EntrAI™ receives and interprets VXML pages from the IVR. It then sends a prompt message to either the browser or SMS server, depending upon the channel. EntrAI™ then takes the response from the user and sends it to the GEDI grammar engine and dialog interpreter server. The GEDI server returns with an “interpretation” (tag) for the response. This interpretation is then formatted as if it had come from a speech recognizer and sent back to the IVR. If it becomes necessary to transfer the chat to an agent, EntrAI sends the entire dialog to the configured agent-server desktop and then handles the communication between the user and the agent. This transfer is invisible to the user.
Start Leveraging Generative AI
In Weeks, Not Months.
The EntrAI™ chatbot platform provides value to both business and operations by:
- reusing IVR business logic & backend transactions to ensure customers receive consistent information and service across channels;
- reducing the cost and time to market by reducing the development, testing and legal approval across channels;
- enabling the UI to be designed and configured uniquely for each channel.
EntrAI’s™ innovative approach and architecture make a quick and inexpensive proof-of-concept pilot possible. EntrAI™ can be partially deployed in your IVR environment to demonstrate the effectiveness of the AI/ML chatbot.
Let's Talk AI
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