Get Callers Where They Want To Go, Fast.

Thanks to consumer tech like Alexa, your customers expect to say what they want and get what they need—quick and easy, without being transferred to the wrong place. routeGPT answers the call. routeGPT is a fully hosted, managed, and secure AI-driven call routing solution powered by generative AI.

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Data-Driven Performance.

We train our AI model with real call recordings from your customers, then combine conversational and generative AI tools to provide an elegant, human-like experience for users, while generating learnings for improved containment and automation. With routeGPT you can:

Deliver an excellent customer experience
Avoid costly and frustrating misroutes
Leverage existing self-service
Get the data you need to drive your AI strategy
Take a smarter CCaaS migration path
Start your Applied AI journey

Proven In The Real World.

Here are examples of routeGPT results, deployed and tested in real customer interactions.

Customer 1

Data-driven AI with NLU front end
Self-service engagement up 200%
Customer satisfaction 4.8/5
Call length down 15%

Customer 2

4 tasks designed and tested
4.7/5 Average customer satisfaction
9.7/10 Progress towards goals
10/10 Confidence in IVR design

Maximize Your AI ROI.

routeGPT scales with your business and can integrate with any CCaaS technology. There is no set-up fee. And its single-bill, predictable pricing includes continuous added value such as:

Dedicated engagement from AI Experts to optimize and drive value
Monthly updates to NLU model and dialog configuration
Real-time monitoring with 24/7 support
Ongoing advisory, adoption, monitoring, and management services

Let’s Talk AI.

Have questions? Let’s talk about how our Applied AI services can make sure you don’t get left behind or rush off in the wrong direction. Submit the form below and we’ll connect.

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