"Since 2016, 1 in 3 consumers have switched healthcare providers annually, driven first by experience (not price)."

— Healthcare Information and Management Systems Society

Healthcare

Is Your Customer Care As Good As
Your Patient Care?

Ensuring your quality of care is up to standards extends beyond medical expertise. Patients are customers, too. And if their experience outside the exam room is a hassle, you’ll lose them.

We can help you keep them.

Healthcare Solutions that Keep Your Team Moving Forward

Disrupting operations with long implementations and training sessions hurts workflows, patient satisfaction, and budgets. When you decide to partner with Waterfield Tech, you receive customized offerings with simple integration and unrivaled support every step of the way.

Proven Strategy And Technology For Healthcare’s Toughest Challenges.

Waterfield Tech is a trusted partner for healthcare, providing comprehensive strategies and transformative technology like AI to improve patient engagement, maximize operational efficiencies, and heighten security and compliance.

Short-Staffed?

Accomplish more with less through solutions that can automate tasks and ease workloads associated with high call volume, helping staff to focus on delivering exceptional service. When it’s time to grow, our AI solutions can help reduce training time to ramp onboarding and provide ongoing coaching and support.

Cost Concerns?

Streamlining tasks alone can help cut costs and control overhead. We can also harness predictive analytics to make data-driven decisions for even more cost savings. Plus, our IT team can leverage optimized data storage with minimized expenses.

Security Issues?

With the digitization of health records and the rise of telehealth, cybersecurity measures are crucial to protect patient data from breaches and cyber threats. We can help reduce risk associated with fraud and other threats through advanced encryption techniques, multi-factor authentication and security analytics.

Comprehensive Curative Solutions.

Strategic Consulting

Do you know—really know—what your patient experience looks like across all touchpoints? You should. And you can. We can make that journey clear, identify areas for improvement, and map out a plan to meet future KPIs so future ROI is right on target.

Applied AI

We can leverage the power of AI to help improve the quality and efficiency of your patient and agent interactions. From chatbots and virtual agents to customer experience design and more, we can help you be more efficient and effective at delivering patient satisfaction.

Digital Infrastructure

Your infrastructure is the backbone of your business, and today’s priorities—privacy, governance, security and resiliency—are more critical than ever. We’ll help you build a secure, adaptable foundation ready to unlock limitless possibilities.

CX Modernization

Our exclusive Ascend solution gets you to the cloud quickly, seamlessly, and without heavy upfront costs. Ascend combines your choice of CCaaS platform with a CX service layer in one flat-rate subscription service to lower your migration cost and deliver long-term value adoption.

Access to the Best.

You shouldn’t work with just anybody. And neither do we. A partnership with Waterfield Tech means you benefit from the expertise of our innovation partners—all industry leaders and key players in the healthcare sector.

Learn More

Accelerating Healthcare Teams Just Like Yours

Waterfield Tech has decades of experience helping businesses across a wide array of industries optimize their processes to excel in their missions.

National Healthcare Leader Saves $2MM with Conversational AI

With live agents handling over 73% of incoming calls and incurring operator costs resulting in a negative $1MM in just a year, this healthcare organization didn’t have the budget to invest in a multiyear business transformation initiative. Waterfield Tech stepped in with a strategic approach to address costly inefficiencies within their patient care center.

Learn How

Fortune 500 Healthcare Organization Optimizes with Cloud Solution

This multi-state healthcare organization with 5,000 users and 40 groups within the division was searching for ways to reduce costs while expanding their existing on-premises solution across its various business units. In fewer than 9 months, Waterfield Tech executed a highly complex cloud migration, reducing costs, streamlining operations, and creating a clear path forward.

The AI-First Contact Center: a Framework for AI Excellence

With generative language models like ChatGPT now enabling complex and empathetic customer conversations to happen without any scripts, AI progress far outpaces the roadmaps of contact center software vendors. Organizations that want to lead in AI-enabled customer experience can’t simply wait for vendor products to catch up. Instead, they need open and flexible contact center architectures that allow easy integration of the latest AI services through modern APIs.

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Let’s Triage Your Needs.

What do you need? What’s urgent and what isn’t? Let’s talk—no obligation—and see how Waterfield Tech could improve the operational health of your organization.

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Is Your Customer Care As Good As
Your Patient Care?

Healthcare Solutions that Keep Your Team Moving Forward