"61% of surveyed government leaders believe their organization is not keeping pace with the private sector in implementing modern technologies."

— Granicus

Government

Forget the Private Sector. Are You Keeping Pace With Public Expectations?

We’re all consumers, influenced by our interactions with the private sector. That’s why citizens expect improved “customer” experiences and streamlined communications across multiple channels when interacting with state and local agencies. That’s why employees, burning out on outdated technology and processes, often don’t stick around. And that’s why you long for increased cost efficiency, scalability, enhanced analytics capabilities, and better service delivery.

We’ve been conditioned to expect it.
Fortunately, Waterfield can deliver it.

Healthcare Solutions that Keep Your Team Moving Forward

Disrupting operations with long implementations and training sessions hurts workflows, patient satisfaction, and budgets. When you decide to partner with Waterfield Tech, you receive customized offerings with simple integration and unrivaled support every step of the way.

Proven Strategy and Technology for Government’s Toughest Challenges.

Waterfield Tech is a trusted partner for government institutions, providing comprehensive strategies and transformative technology like AI to improve citizen and employee engagement, maximize operational efficiencies, increase accessibility, ensure compliance, and enable scalability so you can easily adjust capacity during peak periods such as emergencies or tax season.

Innovation or Cost Concerns?

AI and Machine Learning aren’t private-sector exclusives. Imagine AI-powered virtual assistants for DMV services or unemployment claim inquiries. Helpful chatbots for citizen services. Better fraud detection. Efficient workforce management. And even cost savings. Streamlining tasks alone can help cut costs and control overhead. We can also harness predictive analytics to make data-driven decisions for even more cost savings. Plus, your IT team can leverage optimized data storage with minimized expenses.

Workforce Concerns?

It’s hard to compete with the private sector in pay, but modernized workforce solutions offer other benefits for your employees. We can provide tools to support remote/hybrid work models and implement AI for effective employee engagement, training, and work processes.

Digital Transformation Concerns?

Establishing a digital transformation strategy is foundational. We can help plan and implement digital infrastructure improvements and provide CCaaS solutions across citizen service and support, emergency response and public safety, healthcare and human services, DMV and licensing services, tax and revenue departments, employment services, education services, and more. AI-driven solutions can play a vital role in transforming your institution’s digital strategy and performance.

Cloud Strategy Concerns?

Migrating to cloud-based infrastructure supports scalability, reduces hardware maintenance, and enables flexible resource management. We can help with transitioning applications, storage, and processing workloads to the cloud, focusing on balancing cost-effectiveness, security, and accessibility.

Comprehensive Solutions for All.

Strategic Consulting

Do you know—really know—what your citizen experience looks like across all touchpoints? You should. And you can. We can make that journey clear, identify areas for improvement, and map out a plan to meet future KPIs.

Applied AI

We can leverage the power of AI to improve the quality and efficiency of citizen and employee interactions. From chatbots and virtual agents to customer experience design and more, we can help you deliver constituent (and staff) satisfaction more efficiently and effectively.

Digital Infrastructure

Your infrastructure is the backbone of your business, and today’s priorities—privacy, governance, security, and resiliency—are more critical than ever. We’ll help you build a secure, adaptable foundation ready to unlock limitless possibilities.

CX Modernization

Our exclusive Ascend solution gets you to the cloud quickly, seamlessly, and without heavy upfront costs. Ascend combines your choice of CCaaS platform with a CX service layer in one flat-rate subscription service to lower your migration cost and deliver long-term value adoption.

Access the Best.

You shouldn’t work with just anybody. And neither do we. A partnership with Waterfield Tech means you benefit from the expertise of our innovation partners, too—all industry leaders and key players in the government sector.