Leading with Generative AI: From Concept to Customer Service

An Exclusive Workshop for CX and WFM Leaders
Wednesday, May 8th
10 – 11am CT

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The buzz around Generative AI and its potential to transform customer interactions is louder than ever.

But here’s the thing…. Generative AI is not just a buzzword; it’s a real game-changer for cutting costs and it’s shaking up our role as a leader within the contact center. 


So, we’re offering something to help cut through the noise – a hands-on workshop called Leading with Generative AI: From Concept to Customer Service. And it’s happening live on Wednesday, May 8th from
10 – 11am CT.

This isn’t your typical lecture…

  • You’ll actually build a fully functional FAQ chatbot to see firsthand what generative AI can and can’t do.
  • You’ll learn how to train the bot on real data and establish guardrails to ensure it provides accurate and secure service to your customers. (Sorry, no cars for $1 here folks!)
  • We’ll also tackle the 90:10 rule, which covers the challenges in moving from a cool AI prototype to an enterprise solution that’s ready for prime time in your business.
    Grab Your Spot! This workshop is a rare chance to dive into AI without all the fluff. Sign up, bring your curiosity, and let’s figure out how AI can really work for your contact center.

    See you online!
    ~The Team at Waterfield Tech



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