We Deliver the Answers (and Actions) You Need.
Where do I start with all this technology? Can we benefit from automation or AI? How do we prioritize efforts? What’s our plan? We’ve heard these questions and answered them all. Our contact center consulting services can take you from unsure to unstoppable by revealing quick wins, areas of immediate opportunity, and a long-term strategy for success.
Whether it’s helping deliver a new service initiative, driving changes in the approach to customer engagement, introducing new technologies or processes, or simply rolling out new capabilities, we’ll help you get there.
Discovery Assessment
Typically conducted with key decision makers and business owners. Recommended as an initial step to any project, this two-hour virtual discussion reviews business challenges, performance metrics, existing technologies, and specific business objectives. Our team will uncover areas of immediate opportunity as well as provide recommendations for additional technologies and capabilities where applicable.
Discovery Workshop
Held onsite with major stakeholders and principal contact center management. The workshop varies from a half-day to a two-day session based on the requirements and objectives of the business request. With a ‘listen first’ approach, our consultants guide the team through a collaborative journey, beginning with identification of the business challenges and ending with actionable recommendations that set you on the road to success.
Impact Analysis
Waterfield Tech’s Impact Analysis engagement helps organizations address inefficiencies across the contact center and capitalize on digital transformation opportunities. We work with your team to apply quantitative financial value to your customer experience so you can make the right decisions for the business based on the best financial outcome. This offering includes CX consulting across the entire contact center landscape.
Take the first step toward maximizing your operations.
