Added –
- Badge notification for new or unread messages in SMS and Webchat tasks:
An icon with a number overlay is displayed on the SMS and Webchat channel icons in the Tasklist component, serving as a visual cue for Agents about new or unread messages awaiting their attention or action within the application.
This addition was accomplished by replacing the custom Tasklist component with the Vanilla Flex Tasklist component.
Changed –
- Tasklist component:
- The custom Tasklist component in Xcelerate has been replaced with the Vanilla Flex Tasklist component.
- This transition involved the successful integration of custom features from the former custom Tasklist component into the new Vanilla Flex Tasklist component in Xcelerate, including:
- Wait time
- Auto Answer
- Theming
- Some UI/UX improvements have been implemented.
Technical/Software upgrades:
Ensuring the product remains independent of any software version approaching the end of life and runs smoothly without encountering any issues.
- Twilio build runtime node – v16 to v18
- Flex UI – v2.1.1 to v2.4.1
- Twilio serverless runtime library – v1.2.1 to v1.3.0
- Twilio CLI – v5.3.3 to v5.5.0
- Twilio CLI plugins for deploying: @twilio-labs/plugin-flex – v6.0.4 to v6.2.3
- Twilio Functions Node Runtime – v16 to v18
- Xcelerate Documentation:
- Enhanced the efficiency of images, gifs, and overall user experience in Xcelerate Documentation by:
- Converting all images from png to webp and gifs from gif to webm, achieving an impressive 72% reduction in file size.
- Migrating all images and gifs from Twilio Assets to S3+Cloudfront, leading to an 87 times improvement in content delivery speed.
Fixed –
- Multiple Outbound Numbers:
- Resolved an issue where placing a call for a Callback task was unsuccessful when Multiple Outbound Numbers feature was enabled, and the Agent was not assigned any outbound number.
- Resolved an issue where placing a call for a Voicemail task was unsuccessful when Multiple Outbound Numbers feature was enabled, and the Agent was not assigned any outbound number.
- Flex Insights:
- Resolved an issue where the overlay on the Flex insights dashboard was covered by the left navigation panel, affecting the visibility of the date, and hiding the play/pause button for recordings within the Conversations dashboard.
- Admin Configuration Panel:
- Resolved an issue where refreshing any page within the Admin Configuration Panel always redirected to the Agent Desktop page.
- Supervisor Outbound Numbers Panel:
- Resolved an issue where refreshing any tab within the Supervisor Outbound Numbers Panel always redirected to the SMS tab.
