Changed –
- Flex UI upgrade:
- Upgraded Flex UI to 2.1.1.
- Google SSO:
- Removed dependency on Organizational units.
- Admin Configuration Panel:
- Config descriptions are updated for all configs under Agent Layout and Supervisor Config panel.
- Confirmation dialog is added to prevent user errors when clicked on X button in edit overlay.
- Renamed:
- Agent Layout:
- ‘Left Column’ to ‘Center Panel’
- ‘Right Column’ to ‘Right Panel’
- ‘SMS Transfer’ to ‘SMS Cold Transfer’
- Supervisor Config Panel:
- ‘Canned Responses’ to ‘Canned Responses Management’
- ‘Skills Config’ to ‘Skills Management’
- Moved:
- Supervisor Barge-in and Coach are moved under Supervisor Monitor config.
- All iFrame-related settings are moved to Admin Configuration panel and iFrame Settings panel is removed from Supervisor panel.
- Removed:
- Queue Manager
- Agent Layout:
Fixed –
- Transfers:
- Resolved warm transfer to queue.
- Resolved an issue where agents are unable to cold/warm transfer tasks to agents who are in custom available status.
- Resolved an issue where success notification is missing after a transfer.
- Azure SSO:
- Resolved an issue with Azure SSO to be able to onboard agents with special characters.
- Task Panel:
- Resolved an issue where white screen is displayed after using Dial Pad in Active Voice Task.
- Admin Configuration Panel:
- Resolved an issue with breadcrumbs where entire Xcelerate reloads on click.
- Resolved an issue where the Admin Configuration Panel returns to page 1 when clicked on a config on page 2 to edit the settings.
- Outbound dial pad:
- Resolved an issue where Outbound SMS panel does not auto close when an outbound SMS is initiated from it and the Outbound Call panel is also open behind Outbound SMS panel, requiring both to be manually closed to see the full Xcelerate screen.
- Layout Manager:
- Resolved an issue where the NEXT button in the edit modal is not enabled until there is a change in the component list when editing a preset/custom layout.
- Resolved an issue where the CRM tabs that do not apply to the enabled CRM are shown in the Layout Manager Admin Configuration component list.
- Resolved an issue where ‘Company’ component is displayed in the Admin Configuration – Layout Manager config, Create Layout modal and Edit Layout modal component list.
- Theming:
- Resolved an issue where Reset Default error notification can’t be closed.
- Disposition Management:
- Resolved an issue where Edit overlay opens after creating a new disposition in the Disposition Management page.
- Task Stepper:
- Resolved an issue where dispositions selected in Task Stepper are not saved to Insights correctly.
- Resolved an issue where Task Stepper does not point back to ‘Notes’ section when agent fills the Task Stepper but completes task using Default Complete button.
- Custom logo:
- Resolved an issue where the custom logo is displayed after powered by Xcelerate.
- Resolved an issue where powered by Xcelerate is displayed instead of Xcelerate logo when custom logo is disabled.
- Notification:
- Resolved an issue where the unread notification count does not update properly until refresh.
- CRM:
- Resolved an issue where ‘Click to SMS’ in the CRM Panel – Customer Info tab is not working.
- Resolved an issue where auto fill on creating a contact is not being accepted.
- Disposition Modal:
- Resolved an issue where dispositions selected in Disposition Modal are not saved to Insights correctly.
- Resolved an issue where tasks get completed with ‘Select’ option in Disposition Modal.
- UI issues:
- Agent Desktop:
- Resolved an issue where Agent Desktop has a scroll for the whole UI.
- Resolved an issue where there is a ‘Loading…’ displayed above the Xcelerate header.
- Theme Customization:
- Resolved an issue where Theme Customization panel header is hidden.
- Resolved an issue where there is an additional scrollbar in the sidebar for low-resolution screens.
- Task Panel:
- Resolved an issue where the text is unreadable for incoming and outgoing tasks in the Task Panel.
- Resolved an issue where Phone number and other details are cut off in the Task Info panel for Callback tasks.
- Resolved an issue where SMS messages are unreadable if sent twice in a row.
- Resolved an issue where TRANSFER button name is unreadable.
- Resolved an issue where the textbox to type message in SMS tasks has a mini version inside the main textbox.
- Resolved an issue where CALL and INFO tabs in Task panel for Voice call tasks have broken UI.
- Resolved an issue where SMS and INFO tabs in Task panel for SMS tasks have broken UI.
- Resolved an issue where the SEND button in SMS tasks do not look like other buttons in Xcelerate.
- CRM panel:
- Resolved an issue where disabled SELECT CONTACT button in CRM panel – Customer Info tab does not look like a button.
- Resolved an issue where the disabled SAVE button in CRM panel – Customer Info tab – Edit mode does not look like a button.
- Resolved an issue where the disabled SELECTED button in CRM panel – Tickets tab does not look like a button.
- Task Stepper:
- Resolved an issue where BACK button in Task Stepper does not look like a button.
- Resolved an issue where the disabled NEXT button in Task Stepper does not look like a button.
- Layout Manager:
- Resolved an issue where the layout name textbox is too long and there is an unnecessary scroll bar in the Create and Edit Layout modal.
- Disposition Modal:
- Resolved an issue where disabled COMPLETE button does not look like a button.
- Outbound SMS Panel:
- Resolved an issue where the disabled SEND MESSAGE dropdown button does not look like a button.
- Resolved an issue where the Outbound SMS panel is transparent when opened.
- Browser Ring:
- Resolved an issue where toggles are broken in Browser Ring Manager page.
- Resolved an issue where CONFIRM and CANCEL do not look like buttons in Browser Ring Manager page.
- Agent Desktop:
