Added –
- Stay Connected with Your CRM:
Now, your emails are seamlessly integrated with your favorite CRMs like HubSpot, Insightly, and Zendesk. This means when you are handling emails in Xcelerate, you will have all the relevant contact records right at your fingertips. No more switching between platforms! - Easy Task Transfers:
Introducing the cold transfer feature for Callback and Voicemail tasks. Need to pass a task to another agent or queue? With just a few clicks, you can seamlessly transfer these tasks, ensuring nothing falls through the cracks.
Updated –
- More Control, Better Experience:
We have made some improvements to give you more control over how you manage tasks. Now, administrators can fine-tune the Cold Transfer feature for specific task types like SMS, Webchat, and Email. This means you can tailor your workflow to suit your needs perfectly! - Never Miss a Connection:
We have listened to your feedback and made some changes to ensure you never miss an opportunity to connect with your contacts. With our latest enhancement, you can now make multiple callback attempts for Callback and Voicemail tasks. No more worrying about missed connections – we have got you covered! - Sleek and Seamless Interface:
We believe in making things easy for you, which is why we have updated the visual design of Transfer and End task buttons to match the overall look and feel of the system. Plus, we have made some adjustments to the side navigation bar to ensure a smooth and seamless experience every time you use Xcelerate. Enjoy a more intuitive interface that makes your tasks a breeze to manage!
Fixed –
- Better Task Management:
We have made some great enhancements to ensure your experience with Callback and Voicemail tasks is as smooth as possible. Now, you will find the Complete button aligned seamlessly with the rest of the system, ensuring a smoother navigation experience. Additionally, we have addressed an issue where the success notification was previously missing after completing tasks, providing you with immediate feedback and reassurance. These updates aim to streamline your interactions with our system, making your tasks more efficient and user-friendly. - Seamless Email Task Experience:
You can now seamlessly initiate email tasks, even when you are in an unavailable status, ensuring your workflow remains uninterrupted. We have also fixed a user interface glitch in the outbound email initiation form, specifically with the Cancel button, to make your interactions smoother. Furthermore, we have ensured visual consistency in the Reply section and conversation interface within Email tasks, providing you with a seamless and intuitive experience. - Clearer Visibility:
We have addressed a concern related to the Timed ACW timer, ensuring that the colors no longer impact its visibility. Your after-call work experience is now even smoother and more user-friendly. - Flawless CRM Journey:
You will now enjoy snackbar notifications that stick around just long enough to keep you in the loop with all your CRM actions, guaranteeing you never miss a beat. Additionally, we have smoothed out the Task Stepper, so you will no longer encounter that pesky white blank space when loading or refreshing the page with the Layout Manager enabled. - Improved Agent SSO Management for Seamless Experience:
We have taken care of an issue on the Agent SSO Management page to ensure a smoother experience for you: The agent list endpoint will now be triggered only once upon page load, eliminating any unnecessary delays. Your interaction with our platform is now more efficient and hassle-free.
