The canned responses feature is now available for agents to use in customer interactions. Canned responses are prewritten and customized responses to everyday conversations and can only be managed or modified by an admin or supervisor.
Disposition management is also now available. Each task should have one disposition assigned at the end of each interaction, and an admin can manage available dispositions.
Additionally, contact tracing is now called history. A canned response now populates the correct data when edited, and scrolling and formatting issues have been resolved.
