MMS feature is now available. Agents can now receive incoming MMS messages from customers through the SMS feature. This feature aims to allow customers to send media files through SMS when needed.
Changed
Supervisors now have the option to choose where to display iFrames in the Xcelerate Agent Desktop.
Agents can now add comments to existing tickets in the CRM history.
Fixed
Time-Based Routing (TBR):
Resolved an issue where the TBR calendar confirm button doesn’t display properly when a user creates an event.
Resolved an issue where a TBR event’s Text-to-speech (TTS) audio fails to play.
Resolved an issue where a user still appears in TaskRouter even after the user has been deleted from the Agent SSO Management page.
Resolved an issue where an agent fails to send an SMS to a contact.
Resolved an issue where an unnecessary error message appears when searching for a customer in the CRM.
Resolved an issue where the create contact form in the CRM stays open even after a contact has been successfully created.
Resolved an issue in the Xcelerate configuration settings where the update panel fails to reload properly whenever a user wants to edit a setting.
Resolved an issue where the iFrame setting in the Supervisor Panel fails to load properly and only displays a white screen.
Resolved an issue in the Canned Responses settings where the update panel unnecessary appears whenever a user clicks the delete icon of a Canned Responses entry.
