5 Reasons You Should Rethink How to Shop for WEM

team members collaborating

“Nah, we’re good. We contract directly with the manufacturer to get the best price and support.” We hear this a lot – and hey, we get why anyone shopping for a new WEM solution might think this is true. But it isn’t. Navigating the intricacies of a workforce engagement ecosystem can be a daunting task […]

Tips to Attract New Agents (And Keep the Ones You Have)

computer with "We're Hiring" on the screen

Agent turnover is an issue businesses in every industry are dealing with more than ever. New employees are being hired and trained but then try it out for a week and leave. And that’s if they even show up at all. Businesses are losing money and time. Why is this happening, and what can you […]

Choosing the Right Workforce Optimization Platform for Your Business

workforce optimization

Workforce Optimization solutions, when well implemented, support agent efficiency, productivity, and your bottom line. Choosing the right platform for your business can be complex. And understanding the questions to ask along the way, an even more involved process. We’ll dive in below to some of the key benefits of WFO as well as areas to […]

8 Common Mistakes to Avoid When Implementing WFO

Workforce Optimization Mistakes to Avoid

Implementing a Workforce Optimization Suite can be exciting. However, planning for a smooth implementation can be time-consuming and challenging, especially when it comes to aligning expectations. It’s common for the team responsible for deployment and configuration of the solution to differ from the team that selected the software. Therefore, starting with a solid plan complete […]

Fostering Belonging in Remote City

paper cutout of people holding hands

In a season when many were forced to trade watercooler chatter at the office with Slack messages and company lunches with Zoom happy hours, many businesses have been surprised by the consistent and even increased efficiencies from their employees. As it turned out, the ease to which teams made the adjustment to remote work now […]

3 Tools Your Agents Need to Make Working from Home Successful

woman talking on conference call

For some, the switch to work-from-home sounded like an opportunity to make some serious routine upgrades—who didn’t mind trading the office’s K-cups for some whipped coffee? Commutes went from 20 minutes to 20 seconds, and athleisure became the new business casual. But as days turned into weeks and weeks turned into months, screen fatigue had […]

Why the Human Side of Remote Work Matters Most

woman working remotely

Let’s face it, the workplace will forever look different.  Companies that would have never allowed employees to work from home – have now uncovered a well of productivity they didn’t know they had.  This is the new frontier of the workplace and with it, new challenges. When all your employees go virtual overnight, how do […]

When Dreams Become Reality

man working from home on laptop

Remember when working from home sounded like a dream? I bet in your dream it didn’t look anything like what we are faced with today. Sharing your prized workspace with your significant other and with your children (oh listen to that clarinet!) who are now being homeschooled. The abrupt change is a lot to take […]