Five Key Things Travel Industry Contact Center Leaders Need to Consider in Today’s Economic Climate
Growing travel demand and disruptions in the last year can affect future customer loyalty depending on the contact center platforms in use. This is especially true for small to mid-size travel organizations and related businesses. Here are five solutions and strategies to consider that help with digital transformation, intelligent efficiencies, and evolving the contact center […]
Supply Relevant, Personalized Information with Outbound Notifications
Offering the best possible customer experience requires more than staffing a contact center and waiting for calls to arrive. Increasingly, customers expect to be contacted proactively with the information they want and need. Businesses are realizing the benefits, both in terms of increased customer loyalty and actual cost savings. Outbound notifications provide customers with information […]
Proactive Outbound Notifications in your Contact Center
Providing a great customer experience through your contact center goes a long way towards building loyalty to your brand. Satisfying this need takes more than ramping up staffing or adding more automated call systems. Integrating an outbound notification solution into your contact center can create a more dynamic user experience for your customers. We see […]
