Pivot Your Business Now to Survive the Inflation Wall
When we hit a wall and can’t go any further, we need to pause, assess the situation, and then adapt and figure out where we can pivot. Businesses in every industry are now hitting the inflation wall and must deal with it. As a result, inflationary pressures are driving the need for organizations to be […]
3 Ways to Help Your Customers Avoid Contact Center IVR Hell!
We’ve shared just how critical a well-tuned IVR system is. After all, your customers consider your inbound contact center to be as much a representative of your organization as your storefront or your salespeople. When it doesn’t deliver, and your customers are relegated to shouting at their phones in frustration. Or even worse, hanging up […]
Supporting Your Agents and Customers Throughout the COVID-19 Crisis
Organizations around the globe are struggling to manage the rapid influx of customer outreach resulting from COVID-19.
Don’t Hold, Get a Call Back! Caller Elected Callback in Your Contact Center
Empower your callers with an option to receive a call back rather than wait on hold until an agent is free to talk to them. 75% of customers now choose to leave their phone number and receive a return call rather than wait on hold. The result? Customers are much happier finishing up their business […]
How The Callback Option Can Improve Your Contact Center Performance
Businesses spend millions marketing their products trying to satisfy existing customers and gain new ones. A great Customer Experience is at the top of the list when looking at ways to develop loyalty and shine above competitors. However, all that effort goes to waste when customers feel upset and frustrated when they call into your […]
