Making Sense of Conversational AI


IVR, voice, and chatbots promise a lot, but delivering real business value is hard. You can’t just plug in AI and expect an amazing experience- regardless of what the tech vendors might tell you.

Gain a new perspective on conversational AI, how it fits into your customer service strategy, and how you can get the most out of it.

Included in the discussion:

  • Where and how to begin (timestamp 31:05)
  • What’s really involved with “bot management” (timestamp 33:37)
  • How culture plays into platform selection (timestamp 37:30)
  • Optimization tactics to get the best ROI (timestamp 42:25)

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