IVR, voice, and chatbots promise a lot, but delivering real business value is hard. You can’t just plug in AI and expect an amazing experience- regardless of what the tech vendors might tell you.
Gain a new perspective on conversational AI, how it fits into your customer service strategy, and how you can get the most out of it.
Included in the discussion:
- Where and how to begin (timestamp 31:05)
- What’s really involved with “bot management” (timestamp 33:37)
- How culture plays into platform selection (timestamp 37:30)
- Optimization tactics to get the best ROI (timestamp 42:25)
