This eBook was written to assist CX and IT leaders in developing an AI-first business strategy that boosts operational efficiency, enhances customer satisfaction, and reduces costs.
What's in the Book?
The accessibility of generative AI tools makes it quick and easy to build prototypes, but moving to enterprise-grade production involves significant work to ensure quality, security, compliance, and other non-functional aspects.
You need to weigh the challenge with the opportunity, in the context of your business, your industry and your personal ambition. The framework within this guide will help you do just that.
Inside, you’ll uncover:
- What’s involved in building an AI-first contact center strategy
- The 4 main areas that are ripe for AI
- The advantages, the challenges, and how to reduce risk with AI
- If the AI-first contact center is right for your organization
- How going AI-first elevates the employee experience
- And lastly, why advances in personal AI will equate to a spike in customer interactions for you.
Mastering AI-enabled customer service gives companies an invaluable foundation for ongoing success in an age of AI-driven consumerism. Now is the time to decide how you’ll navigate this exponential age.
About the Author
Kerry Robinson
VP of Applied AI Strategy, Waterfield Tech
Growing up, Kerry Robinson wanted to be the Prime Minister or a CEO. Fortunately for the world of AI, his career path never led him to Downing Street. An Oxford-trained physicist with a Master’s in Artificial Intelligence, Kerry excels in turning complex tech into practical business solutions. As VP of Applied AI at Waterfield Tech, he puts his 20+ years of experience to work leading their R&D team, enhancing business interactions through advanced chatbot and voice strategies, and reshaping the way they connect with customers. Welcome to the brighter, smarter, stronger side of AI. Kerry may have arrived first, but he’s committed to fostering the innovation that allows others to join him.
