E911: What You Need to Know & DO
Are all of your connected users equally protected when they need help during an emergency? Federal law mandates that all organizations are responsible for providing access to dialing 911 without the need for any extra digits. Whether a user is dialing 911 from work or remote location, a campus IP, digital or analog phone, remote […]
How to Choose the Right WFO Platform
When selecting a Workforce Optimization Platform, there’s more to consider than just the technical capabilities of the solution. You’re looking for a combination of technical, business, and operational capabilities that align with your company strategy and where you are in your WFO journey. In this webinar, Waterfield Tech discusses “How to Select the Right WFO Platform,” and expands […]
Keys to creating a great AI strategy
Your AI solution should do more than answer FAQs, it should support the full customer journey. Regardless of channel, successful implementations deliver engaging conversational AI experiences that help customers get the information they need and complete complex, data-driven transactions quickly and efficiently. Learn how to transform your contact center into an engaging experience that your […]
Artificial Intelligence: Using AI to Deliver Effortless Self-Service
Whether you’re helping customers navigate order status or complete a financial transaction, our self-service options often feel more like a fragmented conversation than an engaging interaction that enables the customer. So, how do we transform our self-service interactions into an awesome experience for customers that’s meaningful and, ultimately, effortless? Access the on-demand webinar to learn how to create […]
Impact Contact Center Costs Now with Voice-Enabled Chatbots
Join Waterfield Tech and Streebo for a panel discussion on voice-enabled chatbots. In this session, we looked in-depth at how businesses are taking advantage of this innovative technology to engage customers and quickly cut costs.
