[On-Demand] The AI-First Contact Center – Beyond Efficiencies
A Waterfield Tech / Cisco Thought Leadership Collaboration Our session on the “AI-First Contact Center” dives into how technology is reshaping customer service, making it more efficient, adaptable, and personal. Kerry Robinson, our host, brings both a strong technical background and a passion for customer experience, introducing ways advanced tools streamline support and make interactions […]
[On-Demand] The AI-First University
Innovating with AI in higher education Whether you’re facing challenges with recruiting and onboarding, boosting student engagement, or simply making your operations run smoother, the AI-First University is for you. Here is the opportunity to delve into the potential impact of AI on higher education and gain practical strategies for integrating Generative AI into your […]
[On-Demand] Breaking the Barriers to CX Transformation
The past few years have forced companies across every industry to rethink their customer engagement strategy. While we know digital transformation within the contact center is necessary, leaders can often encounter barriers that place their CX vision out of reach. Challenges like… Strained resources. Long project timelines. Or, in today’s economy- no budget. But it […]
