Breaking the Barriers to CX Transformation

A CX Thought Leadership Series


The past few years have forced companies across every industry to rethink their customer engagement strategy. While we know digital transformation within the contact center is necessary, leaders can often encounter barriers that place their CX vision out of reach. Challenges like…

Strained resources.

Long project timelines.

Or, in today’s economy- no budget.

But it doesn’t have to be that way!

Join CX thought leaders from Five9, Genesys, Twilio, and Waterfield Tech as they share real-world examples of how companies successfully overcome these issues and execute CX strategies spanning cloud, conversational AI, workforce engagement, and more.



Your CX Panelists

Matt McGinnis

VP of Product, Industry and Solution Marketing

Charley Godfrey

Senior Director of Experience, Innovation

Timothy Richter

Director Product Marketing

Owen Robinson

VP of CX Modernization
Waterfield Tech

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