IVR, voice, and chatbots promise a lot, but delivering real business value is hard. You can’t just plug in AI and expect an amazing experience- regardless of what the tech vendors might tell you.
Gain a new perspective on conversational AI, how it fits into your customer service strategy, and how you can get the most out of it.
VP of Conversational AI
An Oxford physicist with a Master’s in Artificial Intelligence, Kerry is a technologist, scientist, and lover of data with over 20 years of experience in conversational AI. He combines business, customer experience, and technical expertise to deliver IVR, voice, and chatbot strategy, and keep Waterfield Technologies buzzing.
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