ON-DEMAND

Making Sense of Conversational AI

 

 

A better customer experience? Lower costs?
Conversational AI can do that.

IVR, voice, and chatbots promise a lot, but delivering real business value is hard. You can’t just plug in AI and expect an amazing experience- regardless of what the tech vendors might tell you.

Gain a new perspective on conversational AI, how it fits into your customer service strategy, and how you can get the most out of it.

 

Included in the discussion:

• Where and how to begin (timestamp 31:05)
• What’s really involved with “bot management” (timestamp 33:37)
• How culture plays into platform selection (timestamp 37:30)
• Optimization tactics to get the best ROI (timestamp 42:25)

 

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Speaker

Kerry Robinson
VP of Conversational AI
Waterfield Technologies