Keys to creating a great AI strategy

Deeper personalization. Improved CSAT.
Increased revenue. Lower service cost. 

Your AI solution should do more than answer FAQs, it should support the full customer journey. Regardless of channel, successful implementations deliver engaging conversational AI experiences that help customers get the information they need and complete complex, data-driven transactions quickly and efficiently. 

Learn how to transform your contact center into an engaging experience that your customers will love and uncover

  • How AI really applies to the contact center
  • Is AI really more efficient, and lower cost, than traditional speech services
  • Design considerations to be aware of for conversational IVR & chatbot experiences 
  • Customer success stories: doubling down on containment & improving CSAT 

This is your chance to engage your customers and create memorable experiences that perform!





Get to Know Your Speakers


Kevin Maas
Director, Strategic Consulting
Waterfield Tech

Kevin is Waterfield Tech’s consulting leader responsible for the creation and management of our client’s strategic vision. His team is responsible for supporting business leaders at the critical juncture where business, marketing, and technology align, so they can deliver truly revolutionary experiences for the people they serve.

Sarah Reitsma
Director, Customer Experience Design
Waterfield Tech

As Director of Customer Experience Design at Waterfield Technologies, Sarah is the lead voice strategist in support of Waterfield Tech’s user experience team. She brings over 20 years of speech science and B2C design expertise to the contact center space where she has been instrumental in guiding the transformation of voice and digital experiences for our top clients around the globe.

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