A Waterfield Tech / Cisco Thought Leadership Collaboration
Join us for part two of our discussion in partnership with Cisco. We’ll be continuing the conversation by progressing from non-AI strategies to embracing AI for enhanced data insights and optimization.
Our team has spent tens of thousands of hours on experimentation with GenAI, as well as decades on figuring out the best ways to truly optimize contact centers. We’ve built 30+ use cases, tried a dozen different models and 8 different AI hosting platforms, then iterated over and over to get it just right. Now, we’re sharing that knowledge with you…
During this session, we will:
- Demonstrate ChatGPT 4o voice technology within the contact center
- Answer how AI can drive insights and analyze the content and impact of customer interactions
- Discuss why the development of personal AI means MANY more calls and chats for your contact center
- Share how to build automation, empower senior agents, and drive faster optimization cycles
The future is GenAI. And building your AI-first contact center starts now.
Register below to join the conversation!
Session Hosts
Kerry Robinson
VP of AI Strategy
Waterfield Tech
