Cord Blood Registry Simplifies Collaboration with Avaya Cloud Office

National Cord Blood Registry migrates to a unified cloud communication system to boost employee collaboration and deliver cost efficiencies.

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The Challenge

When in the throes of mergers and acquisitions, organizations can find themselves wrestling to establish a cohesive means of collaborating across business units. This challenge became all too real for a prominent cord blood registry as they pursued rapid market expansion.

The IT team faced the reality of increasing costs associated with managing patches and security updates across a growing list of disjointed, on-premises technologies. Lacking a standardized communication tool to fuel collaboration across their 300 users, the organization set out to find a cost-effective solution that would address their needs now and into the future.

The Solution

Waterfield Tech was brought in due to their expertise with the organization’s existing Avaya CM on-premises PBX system and deep knowledge of leading UCaaS platforms on the market. After assessing the client’s challenges and future business needs, the business selected Avaya Cloud Office (ACO) by Ring Central due to its flexible cloud migration options, rich feature set, and scalability.

The Results

Waterfield Tech oversaw the integration with careful attention to detail ensuring a worry-free deployment.

Migrating to Avaya Cloud Office resulted in substantial savings.  No longer consumed by patchwork, upgrades, and security, our client’s IT team was able to focus their energy on high-priority tasks. Siloed PBX environments acquired through multiple acquisitions were eliminated. The customer’s communication systems were modernized. And employees were able to work remotely, collaborate with colleagues more easily, and remain productive.

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