Senior Telephony Engineer

Position Summary

The Senior Telephony/Collaboration Engineer is responsible for leading the deployment of complex projects. Deployments span legacy and leading-edge technologies, local and international customers, as well as private and government work. This position requires management of schedules, and financials while adhering to quality and control guidelines throughout the full project life cycle.

Responsibilities also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. The ability to contribute to process improvement initiatives as they relate to improving project delivery.

The selected Engineer will have the authority, and responsibility, to run the project on a day-to-day basis. Requiring the Engineer to work closely with our experienced Project Managers to verify that each project produces the required deliverables and quality, all within the specified constraints of time and cost. Including delivery of contractual requirements while providing best in class customer service.

Key Responsibilities:

  • Develop and implement configurations based on customer telephony environment, discovery, and changing requirements including configuration of Avaya Aura system manager, session manager, communications manager, voicemail, media servers, AES, IM & Presence (PMM on Breeze)
  • Ongoing focus on foundational and emerging premise or cloud-based communications technologies such as Session Initiation Protocol (SIP) voice services and infrastructure.
  • Work as integral part of project team to implement Avaya Aura application servers and act as liaison to provide necessary configuration support for various adjunct equipment such as IVR applications, CMS reporting, Call Recording, SIP PSTN services and others.
  • Perform discovery of customer telephony environments for configuration and requirements gathering
  • Able to develop and deliver end user administrator training
  • Conduct technical sessions with Vox customers to successfully communicate network/system requirements and complete data gathering forms applicable to various Avaya Aura application servers.
  • Discuss Avaya Aura network specific requirements and provide customer specific information relating to DHCP Scope Options and QOS requirements.
  • Lead discussions relating to system certificates and complete the implementation of the certificates which include generating required CSRs and installing customer and/or Avaya provided certificates end to end in the Avaya Aura stack.
  • Lead technical resource for the successful deployment of both Avaya Aura virtualized and physical servers which includes working with the customer or independently to deploy required OVAs in a new Avaya Aura environment or in an existing Avaya upgrade environment.  Understanding the required vm resources to accurately communicate to the customer and/or set them appropriately as necessary.
  • Implement features and functionality appropriate for the customers’ needs based on Avaya Aura software platforms such as E164 Dial Plan and shortcut dialing, SIP based Remote Worker and call routing.
  • Apply all applicable service packs and patches based on Avaya provided documentation.
  • Complete all required integration programming between Avaya Aura application servers as well as work with team members to support Avaya Aura system programming to non-Avaya Aura systems.
  • Validate and troubleshoot end to end connectivity utilizing system-based tools and available Avaya knowledge base.
  • Complete and apply all necessary licensing requirements utilizing the Avaya PLDS tool.  Complete Avaya Aura registration process utilizing Avaya GRT for technical onboarding.
  • Develop and execute acceptance test plans that accurately evaluate a customer’s Avaya Aura environment.
  • Apply all applicable service packs and patches based on Avaya provided documentation.
  • Participate in establishing, practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
  • Responsible for providing coaching and mentoring support for less experienced voice engineers
  • Ensure the project delivery process meets VOX standards and procedures
  • Ensures that VOX is compliant with all applicable requirements and the terms and conditions of the RFP and proposal SOW, and executed contracts.
  • Continue professional development to keep abreast of emerging technologies, methods and best practices
  • Perform other duties as assigned by leadership


Technical Project Experience (all preferred, but not required):

Technical Certifications:

Physical Requirements:


If you’re ready to grow your career in an energetic, customer-focused environment. Waterfield may be looking for you!

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Waterfield Tech is proud to be an equal opportunity employer

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

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