Customer experiences are becoming more digital, and digital systems are becoming more conversational. But conversational AI needs a different approach.
Waterfield Tech’s VP of Conversational AI, Kerry Robinson, and Director of Customer Experience Design, Sarah Reitsma, help you understand the differences between graphical and conversational interfaces. You’ll discover the key points you need to understand conversation design and hear tips for creating better IVR and chatbot experiences.
We’ll cover:
- The difference between graphical user interfaces and conversational user interfaces
- The essentials of human language
- Designing conversations that customers will love
Walk away with a clear understanding of why you need conversation design, what it is, and how to use it to create a fantastic conversational customer experience.
