Position Summary
Montreal, QC, CA
As a Conversation Designer, you will play a pivotal role in crafting engaging and natural interactions between users and conversational AI systems. Your expertise will be instrumental in shaping user experiences, ensuring effective communication, and creating human-like dialogues that resonate with users across various platforms and applications. You will collaborate with cross-functional teams, including developers, UX/UI designers, and content creators, to build conversational interfaces that provide intuitive and meaningful interactions.
Key Responsibilities:
Dialogue Design:
- Create conversational flows, dialogues, and user journeys that cater to a variety of user intents and scenarios.
- Design branching dialogues that guide users through complex interactions while maintaining a seamless and user-friendly experience.
- Develop natural and contextually relevant responses that align with the conversational AI system’s personality and purpose.
- User-Centered Approach:
- Apply user-centered design principles to ensure conversations are intuitive, empathetic, and cater to user needs.
- Conduct user research to understand user preferences, pain points, and behaviors, and integrate findings into conversation design.
Persona and Tone Development:
- Define and refine the conversational AI’s persona, voice, and tone to create consistent and relatable interactions.
- Adapt the persona to different contexts and user demographics while maintaining coherence.
Content Creation and Optimization:
- Generate dynamic and relevant content, including prompts, responses, and system messages, to maintain engaging and meaningful conversations.
- Continuously optimize content based on user feedback, data analysis, and emerging trends to enhance the quality of interactions.
Collaboration:
- Collaborate closely with developers and UX/UI designers to implement conversation designs and ensure a seamless integration of dialogues into the overall user experience.
- Work with cross-functional teams to align conversation design with product goals, brand identity, and business objectives.
Iterative Improvement:
- Analyze user feedback, conversational data, and metrics to identify areas for improvement and implement iterative design changes.
- Stay up-to-date with industry best practices, emerging technologies, and trends related to conversational design and AI interfaces.
Testing and Quality Assurance:
- Conduct thorough testing of conversation flows and dialogues to identify and resolve issues related to logic, grammar, and user experience.
- Collaborate with quality assurance teams to ensure conversational AI system performs reliably and consistently.
Qualifications:
- Proven experience in conversation design, UX writing, content strategy, or related roles.
- 3-5 Years of Conversation Design experience.
- Strong understanding of natural language processing (NLP) concepts and AI technologies.
- Proficiency in using conversation design tools, chatbot platforms, and prototyping software.
- Excellent written and verbal communication skills with a keen eye for grammar, syntax, and voice.
- Ability to empathize with users and anticipate their needs to create user-centered dialogues.
- Analytical mindset to interpret data, metrics, and user feedback for iterative improvements.
- Creativity in developing personas, voices, and tones that align with different contexts.
- Strong collaboration and interpersonal skills to work effectively within cross-functional teams.
- Adaptability and willingness to learn in a rapidly evolving field.
- Portfolio showcasing previous conversation design work and demonstrating expertise.
Physical Requirements:
- Sitting: Ability to sit for long periods of time.
- Lifting: Ability to lift equipment and or tools up to 20 pounds.
If you’re ready to grow your career in an energetic, customer-focused environment, Waterfield may be looking for you!
