Added –
- Say Goodbye to Stuck Tasks Due to Timeout:
We have introduced a smart solution that ensures tasks never get stuck due to timeout. Our system now automatically completes tasks that are close to their timeout, so you can stay on track without any delays. - Empowering Admins and Supervisors:
Now, Admins and Supervisors can easily manage tasks with our intuitive Task Management Panel. They can transfer tasks to other Agents or even complete tasks themselves, ensuring nothing falls through the cracks. - Seamless SMS Conversations:
Stay informed with our new feature! Agents can now view the complete history of SMS conversations between you and them. This means they will always have context from previous interactions, resulting in even better service for you.
Updated –
- Technical Upgrades for Smooth Performance:
We are dedicated to keeping Xcelerate fresh and up to date. Our recent technical upgrades guarantee smooth operation and shield Xcelerate from any potential disruptions caused by outdated versions nearing their end-of-life cycle.- AWS Node: From v16 to v20
- CDK: From v1 to v2
- Flex UI: From v2.5.1 to v2.7.1
- Mobiscroll: From 5.22.1 to 5.28.3
- Twilio CLI:
- Twilio CLI: From 5.5.0 to 5.18.0
- Twilio CLI plugins for deploying: @twilio-labs/plugin-flex: From 6.2.3 to 6.3.2
- Twilio CLI plugins for deploying: @twilio-labs/plugin-serverless: From 3.1.3 to 3.1.5
- Various other dependency updates
- Enhanced Developer Typing Experience:
We have fine-tuned our typing experience, making it easier for our developers to create and maintain high-quality code. This means fewer bugs and a smoother experience for you. - Clearer and More Detailed TTS Messages on TBR:
We have listened to your feedback and expanded the character limit for TTS messages on TBR. Now, you can receive more detailed and comprehensive messages, making communication clearer and more engaging.
Fixed –
- Multiple Outbound Numbers:
- Now, when you select a different Caller ID for outbound calls, it will correctly use your chosen Caller ID instead of the default.
- Similarly, when sending outbound SMS, the selected Sender ID will be used instead of defaulting to the primary one.
- Canned Responses:
- Improved the speed of the Agent Desktop, ensuring it handles large numbers of Canned Responses efficiently.
- Enforced the character limit for Canned Responses, ensuring consistency across the Supervisor Panel’s management.
- Transfer:
- Resolved the issue of tasks getting stuck during transfers, ensuring a smoother process.
- CRM Integration:
- Fixed an issue with HubSpot and Insightly CRM integrations where the History tab would sometimes go blank when handling many records.
- Time-Based Routing (TBR):
- Eliminated the “Cat Error” that occurred when creating TBR events with specific combined time zones.
- Addressed the warning 82004 in Twilio console error logs related to function execution during TBR access.
- Typography:
- Fixed the rendering issue of Fira Sans font ligatures in Xcelerate for better visual consistency.
