Are your customers hanging up happy or frustrated? If you’re unsure, spending hundreds of thousands of dollars on an IVR replacement doesn’t make sense. Leveraging data is your key to delivering world-class experiences. 

 

Join us for our two-part series all about extracting insights to further optimization. You’ll hear real-world examples of how healthcare organizations like yours increase containment, deliver superior service, and achieve measurable ROI- FAST.

 

Session 1: Leveraging Data to Deliver World-class Healthcare

After learning how to better understand your customer demographic, we’ll take a closer look at the tools and processes needed to successfully design and optimize your own self-service strategy. 

 

Some of the topics we’ll cover include: 

• Visualizing data 
• Identifying anomalies 
• Deploying intent-based improvements 
• Recognizing opportunities for further functionality 

 

Let’s uncover what’s actually going on in your call center – not what your IVR thinks is happening. 

Register now to join the conversation!

 

And join us for a follow-up session on October 24th, that will extend our discussion to leveraging the latest generative AI for self-service.

 

 

Session Host