Retail – Too Big

Task Instructions

  1. Imagine that you recently ordered a pair of premium noise-cancelling headphones from an online electronics store
  2. However, before you open the packaging, you realize that they’re too big
  3. You decide to send them back
  4. The retailer has 2 options to send back unwanted items – select the one that you want
  5. Chat with the system to get it done
  6. Use the details in the ‘order info’ section to complete your task
Order Info
  • Name: Jane Smith
  • Order number: 10548990
  • Address: 456 Elm Avenue
  • Order date: 5th Sept 2023
  • Zip Code: 67890
  • Delivery date: 8th Sept 2023
  • City/State: Anytown, NY
  • Payment: Visa ending 4998


Qty 1


Waterfield Tech

Retail Chatbot

Other things to try out...
  • Can you return it?
  • How long have you got to return it?
  • Where's the nearest drop off location?
  • Is it open evenings and weekends?
  • How long will it take to get the refund?

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