Retail – Ready for Scheduling

Task Instructions

  1. Imagine that you recently purchased a Desk Fan from an online retailer.
  2. You got an SMS saying it’s been prepared and ready to schedule for delivery
  3. Chat to the system to arrange a delivery date
  4. Use the details in the ‘order info’ section to complete your task
Order Info
  • Name: Kerry Robinson
  • Address: Blue house, Blue Street
  • Zip code: 123456
  • City/State: Blue City, Baltimore
  • Order number: 004
  • Order date: Loading...
  • Delivery date: TBD
  • Payment: Visa ending in 4998

Desk Fan

Qty 1


Waterfield Tech

Retail Chatbot

Other things to try out...
  • Can you return it?
  • How long have you got to return it?
  • Where's the nearest drop off location?
  • Is it open evenings and weekends?
  • How long will it take to get the refund?
  • Arrange for an afternoon delivery slot.
  • Try to negotiate a delivery date that isn’t the first the system gives you.