Retail - Order Status - Waterfield Tech

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Retail – Order Status

Task Instructions

Imagine that you recently purchased a Desk Fan from an online retailer.
But it hasn’t arrived yet
You decide to get in contact with them to find where it is
Chat to the system to get it done.
Use the details in the ‘order info’ section to complete your task

Order Info

Name: Kerry Robinson
Address: Blue house, Blue Street
Zip code: 12345
City/State: Blue City, Baltimore
Order number: 004
Order date: Loading...
Delivery date: TBD
Payment: Visa ending in 4998

Desk Fan

Qty 1

$12.95

Total

$12.95

Retail Chatbot

Other things to try out...

Can you return it?
How long have you got to return it?
Where's the nearest drop off location?
Is it open evenings and weekends?
How long will it take to get the refund?

Arrange for an afternoon delivery slot.
Try to negotiate a delivery date that isn’t the first the system gives you.

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