Retail – Order Status

Task Instructions

  1. Imagine that you recently purchased a Desk Fan from an online retailer.
  2. But it hasn’t arrived yet
  3. You decide to get in contact with them to find where it is
  4. Chat to the system to get it done.
  5. Use the details in the ‘order info’ section to complete your task
Order Info
  • Name: Kerry Robinson
  • Address: Blue house, Blue Street
  • Zip code: 12345
  • City/State: Blue City, Baltimore
  • Order number: 004
  • Order date: Loading...
  • Delivery date: TBD
  • Payment: Visa ending in 4998

Desk Fan

Qty 1


Waterfield Tech

Retail Chatbot

Other things to try out...
  • Can you return it?
  • How long have you got to return it?
  • Where's the nearest drop off location?
  • Is it open evenings and weekends?
  • How long will it take to get the refund?
  • Arrange for an afternoon delivery slot.
  • Try to negotiate a delivery date that isn’t the first the system gives you.