Retail – Faulty item

Task Instructions

  1. Imagine that you recently purchased a Desk fan from an online retailer
  2. When you tried it out you noticed that it overheats and stops working after a few minutes
  3. You decide to send it back
  4. The retailer has 2 options to send back unwanted items – select the one that you want
  5. Chat with the system to get it done
  6. Use the details in the ‘order info’ section to complete your task
Order Info
  • Name: Lee Adams
  • Address: 123 Main Street
  • Zip Code: 67890
  • City/State: Anytown, NY
  • Order number: 12856798
  • Order date: 1st Sept 2023
  • Delivery date: 4th Sept 2023
  • Payment: Visa ending in 4998

Desk Fan

Qty 1


Waterfield Tech

Retail Chatbot

Other things to try out...
  • Can you return it?
  • How long have you got to return it?
  • Where's the nearest drop off location?
  • Is it open evenings and weekends?
  • How long will it take to get the refund?

Join Our Team

We're hiring innovative, passionate team players.

See all open positions
NEXT Shuffle