Retail – Cancel Order

Task Instructions

  1. Imagine that you recently placed an order for BBQ Lighter Cubes with an online retailer.
  2. But since making the purchase you’ve decided you no longer need them.
  3. Chat with the system to cancel the order.
  4. Use the details in the ‘order info’ section to complete your task
Order Info
  • Name: Kerry Robinson
  • Address: Blue house, Blue Street
  • Zip code: 12345
  • City/State: Blue City, Baltimore
  • Order number: 006
  • Order date: Loading...
  • Delivery date: TBD
  • Payment: Visa ending in 4998

BBQ Lighter Cubes

Qty 1


Waterfield Tech

Retail Chatbot

Other things to try out...
  • Can you return it?
  • How long have you got to return it?
  • Where's the nearest drop off location?
  • Is it open evenings and weekends?
  • How long will it take to get the refund?
  • Ask how long it'll take to get the refund
  • Find out if there is a cancellation policy
  • Ask what's the difference between a cancellation and a return