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Get the framework needed to successfully understand, measure, and manage your IVR and chatbot performance.We’ll cover:
Learn the 8-steps to building a bot strategy that will ensure you get maximum ROI from your CAI investments.We’ll cover:
Understand the differences between graphical and conversational interfaces.We’ll cover:
VP of Conversational AI
An Oxford physicist with a Master’s in Artificial Intelligence, Kerry is a technologist, scientist, and lover of data with over 20 years of experience in conversational AI. He combines business, customer experience, and technical expertise to deliver IVR, voice, and chatbot strategy, and keep Waterfield Technologies buzzing.
Director of Conversational AI Strategy and Transformation
Dan spent the early part of his career as an audio engineer and consultant working on hit records for acts such as Girls Aloud, Pixie Lott, Little Mix, and Charlie XcX. He swapped pop stars for IVRs in 2012 to follow a career in Conversational AI. He’s an expert AI strategist, Conversation Designer, Facilitator, and process guru.
Director of Customer Experience Design
As Director of Customer Experience Design at Waterfield Tech, Sarah is the lead voice strategist in support of Waterfield Tech’s user experience team. She brings over 20 years of speech science and B2C design expertise to the contact center space, where she has been instrumental in guiding the transformation of voice and digital experiences for our clients around the globe.
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