Leading with Generative AI: From Concept to Customer Service

Exclusive Workshop for WFM Leaders
SWPP Conference
Tuesday, March 5th
8:00am – 9:00am CT

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The buzz around Generative AI and its potential to transform customer interactions is louder than ever- especially where it relates to Workforce Management.

But here’s the thing…. Generative AI is not just a buzzword; it’s a real game-changer for cutting costs and it’s shaking up our role as a leader within the contact center. 


So, we’ve got something special for SWPP conference attendees – a hands-on workshop called Leading with Generative AI: From Concept to Customer Service. And it’s happening live on Tuesday, March 5th, from 8-9am CT.

This isn’t your typical lecture…

  • You’ll actually build a fully functional FAQ chatbot to see firsthand what generative AI can and can’t do.
  • You’ll learn how to train the bot on real data and establish guardrails to ensure it provides accurate and secure service to your customers. (Sorry, no cars for $1 here folks!)
  • We’ll also tackle the 90:10 rule, which covers the challenges in moving from a cool AI prototype to an enterprise solution that’s ready for prime time in your business.
    Grab Your Spot! This workshop is a rare chance to dive into AI without all the fluff. Sign up, bring your curiosity, and let’s figure out how AI can really work for your contact center.

    See you in Nashville!
    ~The Team at Waterfield Tech
    P.S. If you’re looking to dig deeper into what it takes to become an AI-first contact center, don’t miss our session AI: The Beginning of the End of the Contact Center? happening on Monday at 3:45pm in Music Row 4. We’re skipping the sales pitch and diving straight into a lively discussion on leadership in an AI-first world. Hope to see you there!



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