You can crush it this holiday season.
Put gen AI to work for you today.
Too many CX leaders are planning for the upcoming peak holiday season the same as they always do—with incomplete information and a lack of direction. It doesn’t have to be that way.
Let us tell you what your dashboards won’t.
Contact center dashboards give only surface-level data such as the number of interactions and the percent contained. What they DON’T tell you is how to improve those stats. We can. Here’s how:
Provide us with a dump of your interactions (voice, email, chat, SMS). It can be from the past 12 months or from last peak season. It’s your choice.
We take that data, store it securely in Azure, transcribe and redact it.
We employ our exclusive AI-powered analysis tool, analyzeGPT, to understand the content, quality, and impact of every conversation your agents and virtual agents had.
We combine this AI analysis with human creativity and expert thinking to drive strategy and provide actionable insights you can deploy in time for the upcoming holiday season.
Get your results in days.
Reap the benefits this season.
We can help you show exceptional performance during your highest volume of customer interactions this year. Our strategies, based on your customer interactions, will help you:
- More efficiently staff and structure your team
- Better train and equip your junior agents
- Offset your junior agents with low-risk gen AI
Leverage gen AI now.
Be a hero January 1.
Go beyond your IVR dashboard. Get insights that will help you maximize your ROI and stop paying for bad containment and poor experiences. Cut costs by increasing containment and reducing AHT and agent churn. Retain revenue by capitalizing on up-sell and retention opportunities.
It’s all doable before peak holiday season hits.
Contact us today to ask how.