Service Engineer

Position Summary

As a Service Engineer, you will play a crucial role in ensuring the effective installation, maintenance, and repair of our products or systems. You will work closely with customers, internal teams, and external partners to provide top-notch technical support and ensure customer satisfaction. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and exceptional communication abilities.

Key Responsibilities:

Technical Support and Troubleshooting:

  • Provide technical assistance to customers via phone, email, or on-site visits to diagnose and resolve technical issues related to our products or systems.
  • Conduct thorough analysis of complex problems, identify root causes, and develop effective solutions to minimize downtime and enhance product performance.

Installation and Commissioning:

  • Plan and execute the installation and commissioning of our products or systems at customer sites, ensuring proper integration and functionality.
  • Collaborate with cross-functional teams, including project managers and sales, to ensure smooth project execution and customer satisfaction.

Maintenance and Repairs:

  • Conduct routine maintenance and inspections of installed systems to proactively identify potential issues and perform necessary repairs or updates.
  • Develop and implement preventive maintenance schedules to ensure long-term reliability and optimal performance of products.

Customer Interaction:

Documentation and Reporting:

Product Improvement:

Training and Knowledge Sharing:

Safety and Compliance:

Qualifications:

Physical Requirements:

 

If you’re ready to grow your career in an energetic, customer-focused environment. Waterfield may be looking for you!

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Waterfield Tech is proud to be an equal opportunity employer

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

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